Tuesday, July 24, 2012

More Stonewalling from Northland School Division

Re-published from my Fort McMurray blog because ineptitude should always be exposed.

It was a pretty stormy day here, which turned out to be rather appropriate I suppose.  After a long work day I received a response back from Northland School Division regarding the email I had sent them in recent days.  A reply from the Associate Superintendent, Don Tessier, no less.

Dear Mr. Steele

re: Housing Concerns

Further to your emails of June 30, 2012, July 11, 2012, and July 19, 2012, and following up on Dr. Barrett's e-mail to you of July, 14, 2012, the Division has reviewed its handline [sic] of the matters addressed in your e-mail.  Upon our review, it is our opinion that all matter were handled appropriately by the Division and its staff.

Please be advised that the Division will provide no further reply to your correspondence on these matters.

I found the last sentence of the letter particularly rich.  Only, they DID reply further, because you see, I called him, on his cell phone.  His response was rather dismissive...a review had been done and the board had acted appropriately.  When pressed to answer why the board didn't ensure the house I was assigned was decent PRIOR to moving in....?  It got a little fuzzy at that point.  Mr. Tessier told me he'd discuss it with me tomorrow.  Except, no.  As I pointed out, I don't have time to deal with mindless bureaucrats and play telephone tag with them.  It took over two years just to get this far in getting some answers.

I'll admit, things got a little heated.  But really.  Two years to get answers on why Northland School Division assigned me a house with so many issues.  Yes, they were fixed.  The sewage issue took a mere 6 weeks to be dealt with as I recall.  But still.  A review was done?  By who, exactly?  Northland School Division?  That's rich.  Of course an internal review by a public entity would prove itself blameless.  The man was rather vague.    I was pretty much told he didn't have to "put up with any crap from me"....his exact words.  Evidently, it never dawned on the man that, after what they have put me through, I'd be a bit steamed.  Who wouldn't be?  Rather than show some accountability the bureaucrat took the coward's way out and hung up on me.  Subsequent calls went unanswered.

Note to Mr. Tessier, I know the majority of people in the education profession are honest, hard-working people.  BUT you know how when there's a strike or job action of some sort and some say "those people don't deserve the money they make.  They are paid enough and besides, they don't really deserve it, anyway."?  Well, Mr. Tessier, its exactly scenarios like this that lead people to say that!

Friday, July 20, 2012

Northland School Division: Re-defining Ineptitude

I admit I'm still trying to wrap my head around the bureaucratic goofiness of it all, so bear with me. Much of the subject of the post is actually explained in the letter below that I wrote a couple weeks ago, but to further flesh out the story... When I bought my house here two years ago it was with the relief that I wouldn't have nearly the amount of housing issues I had was then experiencing while employed by a certain northern Alberta school board.....that would be Northland School Division 61. Well, I certainly did have an "unparalleled wilderness experience" as they mention on their home page, just not quite the way I would have imagined. Anyhow, I digress. Anyhow, the house had certain issues (just read on). Serious ones. Ones that should have been addressed but weren't. In the fall of 2009, I emailed then superintendent Dr. de Paola explaining my concerns. No response. My principal was informed and while we had some sympathy (which came across as rather patronizing I felt), nothing seemed to get done. Certainly, the school board's maintenance department were aware of the issues as I had every possible phone number I could find for them attached to the fridge. Needless to say I was not impressed. In April 2010, I had had enough, I packed up and moved an hour north to Fort McMurray. While I tried to follow up on the housing issue, I got busy. It was my first time living in a city in a dozen years so there were many adjustments. I made mistakes. Life got in the way. Still, the issue did nag at me. How is it possible for people to get away with this kind of incompetence? I mean, I understand they are basically bureaucrats and as such don't live in the same world or occupy the same head space as most normal people. But the fact they still get paid (with public money) to bumble along, burned me. The superintendent that was with Northland has since moved on but I decided late last month to take one more kick at the can. I emailed the new superintendent, that would be Dr. Donna Barrett (phone number 780-624-2060 x6102), and laid out my concerns. Funny how both the former and current superintendent are both "Doctors". Apparently two people with Ph.D's are not enough to respond timely to a simple email. (And people like this teach your kids.) Anyhow, here is the email I sent dated June 30, 2012. Dear Ms. Barrett, I am writing regarding my concern with the board-supplied housing in your school board as I have some concerns I would like to see explained or at least acknowledged. I realize that these events took place prior to you taking over as Superintendent, however, while I have tried to bring them to the attention of Northland, I have received no response or acknowledgement. In August 2009 I moved with my fiancee and 3 children to Janvier and moved into board-supplied housing (205 Northland Dr. Janvier, AB) During my short time in Janvier we experienced no end of issues with the house. The most important of which was the broken sewage system which resulted in raw sewage leaking from the pipes into our basement. Perhaps Northland thinks it is acceptable for a family of 5 to live in these conditions but I certainly don't. This was of great concern because not only did the children have their play area down there but our water pump was also a problem with the result that for a period of 6 weeks we had no water at our house. I had to resort to filling jerry cans at the school for water and we had to pick up a water cooler in Fort McMurray. This was of great concern as our youngest was only 7 months old at the time and obviously still in diapers. We had to resort to using either a neighbor's washer and dryer for laundry rather than our own and had to bathe our 7 month month old in a sink at the school which I find completely ridiculous. While the problem was eventually fixed, I think waiting over a month is a bit extreme. I brought my concerns to my principal at the time, John Proctor, but getting any sort of action or guidance out of this incompetent was impossible. I phoned maintenance countless times and could either never reach them or was told the problem was being looked into. I also emailed then Superintendent Dr. de Paola directly about this issue and never received a response or even acknowledgement of the email. Indeed, during my first week in Janvier, a colleague told me the housing unit had sat vacant for a couple years and she thought it had been condemned. She told me further that at some point the basement had flooded and indeed a watermark was clearly visible on the furnace. My fiancee strongly suspected mold in the basement as a result. The children, whose health had always been excellent seemed to suffer a lot of headaches and nose bleeds after playing in the basement. When my fiancee's mother visited that winter from Ontario we had her set up in the basement on our sectional couch and after a couple of nights she complained regularly of headaches and problems breathing. In February 2010, while at a conference in Edmonton, I received a frantic email and phone call from my fiancee telling me the furnace wasn't working and she was unable to get hold of maintenance or my principal. Fortunately, a friend of my mine was able to use a contact in Fort McMurray to help set up temporary accommodations for them there at his own personal expense. In addition, the dryer also died on us and needed to be replaced and the freezer also went resulting in the spoiling of a good deal of food. All this begs the following questions...Is housing regularly inspected by Northland School Division? Why would the school board provide a house for a family so poorly maintained that I would hesitate to keep a dog in it? When I brought my concerns with the house forward , why were they so slowly addressed? Is Northland so desperate to fill teaching positions that they will put them in any structure so long as it has four walls and a roof? I am writing to you as a last resort, as I am tired of this issue. It has been discussed a great deal in my family and they are concerned about the conditions we experienced there. Why does Ms. Willier [the current assistant superintendent, phone 780-624-2060 x6158] not acknowledge there is a problem here as she was with the board during my time there? Is she incompetent or does she simply not care? While she may want to throw me under the bus, I must firmly draw the line where my family's health and welfare are involved. Your maintenance logs for the property, if indeed they even exist, will clearly show there were many issues with this property. Please, acknowledge there is an issue here an answer some basic questions for me, I beg of you. I'm at the end of my patience with this issue. Frankly, if I don't get some actions on this matter, I have no qualms with posting photos I've taken on my blog. I'm not asking to rebuild a house from the ground up but rather some acknowledgement that a problem exists, that action wasn't taken and that something will actually be done about it so that another individual, couple or young family does not have to suffer through the nightmare we certainly did while working for your school board. Regards, Darcy Steele A couple days went by and I got no response. Then a week. Well, it's summer I figured. I'm sure she was busy with interviews trying fill the positions vacated by fleeing teachers. (Northlands has one of the highest staff turn over rates in the province.) Not to be put off, I emailed the woman again with a gentle reminder, dated July 11. I was pretty steamed but somehow kept it civil. Dear Ms. Barrett, Again, I respectfully submit my last email correspondence to you in hopes that it may have been missed due to a heavy workload. I eagerly await your response. Regards, Darcy Steele And finally success!! A mere three days later, on Saturday, July 14, I got a response back. Wow! And on a Saturday too!....bureaucrats work weekends?! Perhaps there's hope after all.....but no. After a mere 2 and a half years of delays, I received the following one-sentence response....from an IPhone... I have noted your concerns and reviewed them with our housing department. Wow! Thanks. Now, its my experience that such bureaucrats are shy creatures. They loathe the limelight and would much prefer the familiar environs of their offices than the bump and grind of reality. However, I have found if you speak persistently in slow, simple language, it is possible to coax them out. With this in mind, I emailed back a very easy to understand response.... And? Now, I'm hoping to get more than a one-sentence response. Because I'm sure it would be uber-embarrassing for Northlands to have the photos I am in possession of wind up on a lawyers desk or in the media.